M-Files Solution Developer

Job Summary

The M-Files Solution Developer configures and evolves the MERGE platform to automate processes and enforce information governance. Core daily responsibilities include building and maintaining M-Files vault structures, metadata models, and document lifecycles; building low-code applications within the platform; configuring AI, OCR, and Intelligent Metadata Extraction modules; implementing REST API-based integrations connecting M-Files to corporate ERP, TMS, CRM, and HR systems; gathering and analyzing user requirements across country units; and providing specialized Level 2 and Level 3 technical troubleshooting support.

Foundational Capabilities & Prerequisites

Educational Background

• Formal Education: A Bachelor's degree or Master's degree in Computer Science, Information Systems, Software Engineering, or a closely related professional field.

Key Requirements & Technical Competency

• Core Platform Exposure: Hands-on development or configuration experience with M-Files is required.
• Enterprise ECM Systems: Practical experience working with SharePoint, Power Platform, Alfresco, OpenText, Documentum, or similar Enterprise Content Management solutions.
• Low-Code & Automation Domain: A strong understanding of document management systems, workflow automation concepts, and experience building within low-code or no-code development environments.
• Data & Integration Literacy: Basic knowledge of SQL, structured data modeling, and a firm understanding of REST APIs used to facilitate system-to-system data exchanges.
• Modern Document Processing: Exposure to OCR, AI, or Intelligent Document Processing (IDP) technologies.
• Cloud Ecosystems: Familiarity with Microsoft Azure services and modern cloud architecture frameworks.
• Data Visualization: Analytical experience compiling platform metrics utilizing Power BI reporting tools.
• Productivity Suites: Advanced proficiency navigating the Microsoft Office Suite.

Behavioral Skills

• Sharp analytical and problem-solving capabilities with a high commitment to quality and attention to detail.
• Proven ability to work productively both independently and within multicultural, cross-functional teams.
• A strong, customer-oriented mindset supported by excellent interpersonal communication skills.
• The agility needed to manage multiple priorities in a dynamic environment, alongside a strong willingness to continually learn and build deeper expertise in ECM technologies.

Language Proficiency

• English: Professional working proficiency is mandatory.
• French: Highly appreciated and valued for group-wide collaboration.

Key Responsibilities

1. Solution Development & Vault Configuration

• Configure, optimize, and maintain complex M-Files vault structures to ensure secure and efficient information accessibility.
• Design and implement robust metadata models, custom object classes, object relationships, automatic permissions, and multi-stage workflow maps.
• Develop and maintain low-code business applications embedded directly within the M-Files ecosystem.
• Establish automated document lifecycles, structured approval workflows, standard document templates, and automatic document generation rules.
• Support the configuration and fine-tuning of advanced AI, OCR, and Intelligent Metadata Extraction capabilities to maximize document indexing accuracy.

2. Integrations & Technical Activities

• Participate actively in the technical implementation of system integrations connecting M-Files with core corporate applications (including ERP, TMS, CRM, HR, and Finance systems).
• Support and monitor API-based integrations and backend data exchanges to protect data consistency across platforms.
• Run structured validation tests and quality assurance scripts for all new features and system updates.
• Troubleshoot complex technical incidents, perform thorough root-cause analyses, and implement permanent bug fixes.
• Assist with deployment schedules, patch pipelines, and release management activities across production environments.

3. Business Support & Continuous Improvement

• Gather, review, and analyze business requirements from operational teams and translate these needs into clear technical solution blueprints.
• Participate in interactive workshops with business users, project managers, and country representatives to drive system adoption.
• Produce clear, detailed technical documentation, system architecture records, and configuration guides.
• Contribute to continuous improvement initiatives to standardize ECM solutions across the Group.
• Provide reliable, responsive Level 2 and Level 3 technical support for deployed business solutions.

Expected Outputs & Deliverables

• M-Files vault structures, custom metadata models, and automated approval workflows configured to technical specification.
• Seamless REST API data exchanges running continuously between M-Files and corporate ERP/TMS systems.
• Integrated AI/OCR models configured to handle intelligent metadata extraction across key document types.
• Up-to-date technical configuration guides, architecture maps, and user workshop training notes.

Skills Required:

• Computer / Software / It / Data