French-Bilingual IT Support & Odoo ERP Assistant

Job Summary

The French-Bilingual IT Support & Odoo ERP Assistant delivers day-to-day technical helpdesk solutions while continually optimizing the Odoo ERP environment. Core daily responsibilities include troubleshooting hardware, software, and access issues for 60–70 internal staff members; managing the central IT support ticketing pipeline; building custom applications, automated triggers, and lifecycle stages within Odoo; managing cloud access parameters; applying structured AI prompting techniques to enhance internal project delivery; and compiling clear documentation for technical resolutions and system workflows.

Foundational Capabilities & Prerequisites

Minimum Requirements

• Language Proficiency: Complete fluency in French (both written and spoken) is an absolute prerequisite to support European stakeholders.
• ERP Subject Matter Expertise: A minimum of two (2) years of direct, hands-on experience configuring, managing, and developing within the Odoo ERP platform—including documented experience building Odoo apps and structuring custom workflows.
• IT Helpdesk Tenure: Proven professional experience working within an IT support or technical helpdesk environment, successfully managing access permissions and troubleshooting systems for multiple personnel.
• AI & Cloud Literacy: Practical comfort navigating modern cloud ecosystems, AI tools, and utilizing basic prompt engineering to manipulate data or optimize task workflows.
• Problem-Solving Talents: Sharp troubleshooting capabilities combined with a proactive mindset to resolve root causes rather than just symptoms.
• Execution Skills: Strong organizational skills, with the demonstrated ability to work independently, manage your own schedule, and handle multiple concurrent technical requests in a high-tempo environment.

Key Responsibilities

1. Odoo ERP Customization & App Architecture

• Maintain, test, and optimize the internal Odoo ERP environment to match evolving corporate structures.
• Design, build, and deploy low-code applications and custom modules within the Odoo ecosystem.
• Construct automated workflows, database triggers, validation rules, and lifecycle stages to minimize manual data entry across departments.
• Provide specialized technical support, user permissions troubleshooting, and training for all internal Odoo modules.

2. IT Helpdesk & Internal Staff Technical Support

• Provide responsive IT support to 60–70 internal staff members, troubleshooting daily hardware, OS, network connectivity, and software application errors.
• Manage the central IT support ticketing system, prioritizing incoming requests to ensure rapid resolution within target timelines.
• Administer secure system access profiles, reset credentials, and oversee onboarding/offboarding technical workflows for remote staff.
• Create and update comprehensive internal documentation, configuration guides, and IT resolution logs for future reference.

3. Cloud Systems Integration & AI Workflow Optimization

• Assist in monitoring and maintaining cloud-based enterprise software tools, storage repositories, and shared network directories.
• Apply deliberate AI prompting techniques and software tools to accelerate project delivery, automate responses, and improve daily business workflows.
• Collaborate closely with remote project teams and senior IT leadership to execute infrastructure improvement projects on schedule.

Skills Required:

• Computer / Software / It / Data