Staff Care And Well-being: Coordinator

Overview

World Vision International is strengthening its global Staff Care & Well-being approach to ensure that staff are supported not only through formal services, but through clear systems, accessible resources, and consistent follow-through that translate commitment into impact.

We are seeking a Coordinator, Staff Care & Well-being to help ensure that the operational, learning, and coordination foundations of the function are strong, reliable, and responsive.

This role will focus on coordinating team workflows, maintaining knowledge systems, supporting light monitoring and reporting aligned with the Staff Care Theory of Change, and strengthening information flow between global, regional, and national contexts.

This is not solely an administrative role. It requires systems thinking, sound organizational judgment, and the ability to work across cultures and levels of the organization with clarity and credibility. We are particularly interested in candidates currently working in national or regional contexts within humanitarian or international organizations.

Why this role matters

World Vision is strengthening how we care for our people by moving toward a more intentional, learning-driven, and systems-based approach to staff care and well-being.This role helps ensure that commitments made at global level translate into clear processes, usable tools, meaningful learning, and visible impact across the Partnership. The Coordinator helps the work hold together across time zones, teams, and levels of the organization.

If you have ever sat in a national or regional office thinking, "This is a good strategy, but it is not landing yet," this role may be for you. You do not need to be a subject-matter expert in mental health or staff care, but you do need to care about dignity, sustainability, and creating conditions where people can do their work well.

Key Responsibilities

As the Coordinator, Staff Care & Well-being, you will serve as the operational and learning backbone of the Global Staff Care & Well-being team.Keeping the work moving

• Coordinate workflows, schedules, and deliverables across the team
• Track progress and support timely follow-up
• Support budget monitoring and basic operational reporting

Protecting knowledge and clarity

• Maintain shared knowledge platforms and repositories
• Organize tools, templates, and guidance so they are easy to find and use
• Draft and circulate internal updates, briefings, and learning notes

Supporting learning and accountability

• Collect and compile monitoring data aligned with the Staff Care Theory of Change
• Support analysis of trends and feedback
• Document lessons learned and contribute to reporting cycles

Strengthening global and field connection

• Support information flow between global, regional, and national teams
• Help organize webinars, learning exchanges, and consultations
• Capture field insights and ensure they inform planning and improvement

This is not a counseling role. It is a coordination, learning, and systems role that helps ensure staff care efforts are coherent, responsive, and effective.

Qualification

• Minimum 5 years’ experience in coordination, project management, communication or operations support
• Educational background in administration, project management, organizational development, communication or related field
• Professional training in project coordination or knowledge management an advantage
• Experience in complex international organizations
• Ability to manage knowledge systems and basic data tracking
• Strong organization and communication across cultures
• Fluency in English, fluency in additional languages considered an advantage

Preferred Skills, Knowledge and Experience

• Familiarity with staff care, employee well-being, and humanitarian context operations.
• Experience supporting monitoring, evaluation, and learning functions.
• Strong intercultural communication and facilitation skills.
• Competence with digital collaboration platforms (SharePoint, Teams, Click-up, PowerBI, dashboards, etc)
• Multilingual capacity strongly preferred.
• Ability to operate effectively and responsively in a fast changing, ambiguous environment, and deal with high pressure situations calmly and with energy and resilience while managing multiple priorities and deadlines.
• Ability to work well independently; a motivated self-starter, with good initiative and problem-solving skills
• Strong ability for critical thinking, displaying proactive and innovative approaches to work streams.
• Has worked in a national or regional office and understands the realities of complex systems, competing priorities, and limited bandwidth.
• Finds satisfaction in making things work better by clarifying processes, organizing information, closing loops, and ensuring follow-through.

Travel and Work Environment Requirement

• Up to 20%, dependent on Partnership Travel Guidelines.
• Ability to work regularly outside of business hours sometimes in hazardous conditions.

Skills Required:

• Communication / Pr / Journalism
• Hr / Public / Admin
• Sales / Marketing / Business / Management
• Social / Science / Project / Management / Development