1st Level Operations

Job Summary

The NOC Front Office/Automation Engineer is responsible for coordinating, managing, and executing network operations and maintenance activities that require advanced technical support beyond first-level operations. The role focuses on incident management, system administration, service assurance, automation support, and ensuring services remain available and perform according to agreed Service Level Agreements (SLAs).

Qualification

• Bachelor's Degree in Information Technology, Telecommunications Engineering, Computer Engineering, or related fields

Experience

• 3–5 years of experience in system deployment, testing, and leading testing teams
• Minimum 1 year of experience in Data Center Management Operations
• Experience in network operations, service assurance, or managed services environments is advantageous

Core Duties and Responsibilities

• Coordinate and manage network operations and maintenance activities
• Support assurance and service management activities
• Monitor service performance and ensure compliance with Service Level Agreements (SLAs)
• Handle incident management activities and support issue resolution
• Assist in problem management and root cause analysis
• Perform system administration and operational support tasks
• Support billing operations and related processes
• Collaborate with technical teams to maintain service availability and reliability
• Participate in automation initiatives to improve operational efficiency
• Escalate complex technical issues when necessary
• Maintain operational documentation and reports

Skills & Competencies

• Knowledge of managed services and telecommunications operations practices
• Understanding of network operations center (NOC) environments
• System administration and troubleshooting skills
• Knowledge of data center operations and infrastructure
• Familiarity with Ericsson technologies and solutions
• Strong analytical and problem-solving abilities
• Ability to work collaboratively and share knowledge effectively
• Strong communication and interpersonal skills
• Ability to deliver results and meet customer expectations
• Teamwork and stakeholder collaboration skills
• Innovative thinking and continuous improvement mindset
• Ability to apply technical expertise and emerging technologies
• Good command of the English language
• Strong attention to detail and operational discipline

Skills Required:

• Computer / Software / It / Data