Sr. Quality Engineer

Summary:

This role is responsible to interface with customers and internal functions to assure professional and fast response to quality concerns, going after the maximum satisfaction of customer demand and Rogers’ benefit.

Essential Functions:

• Responsible for responding to customer complaints in a timely and setting up fast response for containment actions.
• Keep all responsible co-workers informed about customer requirements on time and lead the team to analyze by 8D for the problem solving and permanent actions.
• Set up and maintain the database to track customer issues and conduct regular reviews with the team.
• As the window person to take the communication with the customer for reporting out and also coordinate the activity of replacement or return btw customer and ROGERS.
• Monitor the customer scorecard to monitor customer satisfaction, and prepare the relevant report.
• Coordinate internal and customer PPAP planning, submission of PPAP.
• Conduct customer requirements and specification quality review with internal to better support customer quality.
• Prepare and handle quality-related customer audit and visit as needed.
• Other duties as assigned.

Qualifications:

• BS engineering degree.
• Above 5 years' experience in customer and process quality management
• Familiar with APQP / PPAP/ FMEA/CP/8D/DOE/3*5
• Analytical ability, fact-oriented, self-Motivated and work under pressure.
• Excellent communication skills both in Chinese & English
• Proactive & good team spirit
• Tier 1 automotive supplier background
• ATF and VDA6.3 knowledge6 sigma or lean knowledge
• Reasonable business travels acceptable

Who We Are and What We Are All About:

Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting-edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers:

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

Skills Required:

• Industrial / Manufacturing
• Quality / Safety