Senior Manager - Field Operations And Programs

Job Summary

The Senior Manager – Field Operations and Programs provides senior leadership, strategic oversight, and system-building expertise for field execution models. Reporting directly to the Program Director, the Senior Manager serves as the primary bridge between organizational strategy and ground-level execution. This position owns the continuous improvement of field standards, data quality assurance, and talent development architectures across multiple programs. While Program Managers retain accountability for day-to-day delivery, this role synthesizes operational data to institutionalize robust, scalable, and automated field delivery systems.

Qualification

• Required: Minimum of a Bachelor’s degree in Business Administration, Operations Management, International Development, Data Analytics, Economics, or a related problem-solving field.
• Exceptional analytical capacity to process complex operational data and run robust analyses that drive structural programmatic decisions.
• Advanced, persuasive communication and presentation skills across diverse internal and external audiences.
• Unwavering commitment to international human rights, citizen-centric development, and safeguarding protocols.

Experience

• Required: At least 5 years of progressive professional experience in a heavy problem-solving, analytical, or operational management role (e.g., field operations management, management consulting, or programmatic analytics).
• Proven track record managing, mentoring, and coaching senior-level field staff or program managers within a fast-paced environment.
• Substantive experience leading field data collection, survey design updates, or mobile-tech integration within rural or resource-constrained communities.
• Demonstrated experience scaling operational systems, managing multi-variable project risks, or driving process-automation initiatives.

Core Duties and Responsibilities

Field Operations Leadership & Standards:

• Provide senior oversight across field execution teams to guarantee consistent implementation quality, data integrity, and strict adherence to global operational standards.
• Hold Program Managers and Field Managers accountable to rigorous delivery metrics, including household enrollment timelines, efficiency benchmarks, and recipient experiences.
• Conduct regular field visits to evaluate backend check efficiency, audit staff compliance, and mitigate cross-program operational risks before escalating to the Program Director.
• Review, stress-test, and endorse operational pilots or innovative targeting approaches prior to organizational scaling.

Systems Building & Operational Excellence:

• Own the iterative evolution of the field delivery model, maximizing scalability, financial reliability, and operational cost-efficiency.
• Lead cross-functional initiatives to strengthen automated data quality assurance protocols and backend technology integration across enrollment and monitoring cycles.
• Design and implement comprehensive risk mitigation frameworks alongside Product, Field, and Finance managers, specifically targeting complex research partnerships or delivery slowdowns.

People Management & Talent Pipelines:

• Cultivate a candid, high-performance, and non-hierarchical team culture centered around immediate feedback, strict accountability, and real professional growth.
• Directly manage, review, and upscale senior field staff (Program Managers and Field Managers), establishing clear frameworks for effective team management down the line.
• Orchestrate strategic workforce planning, resource allocation, and hiring blueprints to eliminate structural gaps or inefficiencies in regional organizational charts.
• Identify high-potential personnel to build accelerated internal development pathways and promotional pipelines.

Data Analytics & Cross-Functional Interface:

• Interrogate operational data to monitor field trends, isolate logistical bottlenecks, and provide decision support to executive leadership.
• Act as the primary operational liaison with GiveDirectly’s global data and tech teams to synchronize field requirements with product development.
• Synthesize intricate data streams into highly digestible insights, actionable briefs, and status decks for the Program Director and external donors.

Skills & Competencies

Technical:

• Advanced mastery of operational data metrics, field survey architectures, and analytical problem-solving.
• Proficiency with digital data collection platforms, field automation software, and mobile money tracking systems.
• Strong risk-modeling and mitigation capabilities concerning financial compliance and logistics.
• Competency in structural design for multi-tiered regional team charts.

Behavioural:

• Resourceful, highly self-directed, and capable of balancing macro system-building with micro daily operations.
• Exceptional emotional intelligence, cultural agility, and capability to negotiate across diverse cultural barriers.
• Absolute adherence to a zero-tolerance policy for sexual exploitation, abuse, and harassment (SEAH).
• Strong passion for expanding unconditional cash transfers as a dignified mechanism for global aid.

Skills Required:

• Economics / Statistics
• Sales / Marketing / Business / Management