Rwanda Dual Operator

Job Summary

The Rwanda Dual Operator supports medical fulfillment and autonomous flight execution at Zipline distribution centers. Cross-trained through Zipline Academy, this operator manages temperature-controlled order packing, inventory tracking, Zip assembly, pre/post-flight safety checks, automated drone launch/recovery, and operational incident response.

Key Roles & Operational Responsibilities

1. Medical Fulfillment & Warehouse Operations

• Receiving & Quality Control: Inspect, log, and store incoming medical products, blood supplies, and animal health goods in accordance with temperature and quality SOPs.
• Order Packing & Verification: Pick, pack, label, and double-verify health commodities to ensure order accuracy, cold-chain preservation, and compliance with distribution standards.
• Inventory Hygiene: Perform routine stock-taking, cycle counts, and warehouse organizing to maintain clean, audit-ready operational zones.

2. Autonomous Flight Operations & UAS Launch

• Launch & Recovery Execution: Assemble Zips (drones), execute pre- and post-flight safety checklists, manage launch equipment, and perform safe aircraft recovery post-delivery.
• Flight Monitoring & Safety: Monitor active autonomous flights using Fleetdeck, identify operational risks, and log off-nominal events through ticketing channels during shift handovers.
• Incident Response & Field Support: Participate in aircraft retrieval efforts, root-cause investigations, and maintenance escalations across teams.

3. Cross-Functional Collaboration & Continuous Improvement

• Inter-Departmental Synergy: Coordinate closely with Flight Operators, Fulfillment Leads, and the Centralized Call Center (CCC) to maintain flight throughput.
• Quality & SOP Adherence: Identify workflow bottlenecks, suggest process optimizations, and adhere to strict safety SOPs to uphold zero-harm operational standards.

Foundational Capabilities & Prerequisites

Required Educational Profile & Experience

• Educational Baseline: Diploma, Higher National Diploma (HND), vocational certificate, or equivalent training in Engineering, Electronics, Mechanics, Nursing, Medical Laboratory Science, Pharmacy, Veterinary Studies, or related technical/health disciplines.
• Experience Level: Open to recent graduates and early-career candidates (0–2 years of experience) passionate about aviation, technical fieldwork, and healthcare logistics.
• Physical & Environmental Agility: Comfortable performing manual tasks (standing, walking, lifting 10+ kg), working outdoors in varying weather conditions, and maintaining focus in a fast-paced environment.
• Technical Skills: Basic computer literacy, familiarity with handheld scanners/monitoring tools, and precise SOP adherence.

Shift & Location Commitments

• Legal authorization to work in Rwanda.
• Willingness to relocate to any assigned distribution center (Muhanga, Kayonza, or Karongi).
• Full commitment to a 24/7 rotational shift schedule covering 40+ hours per week, including nights, weekends, and public holidays.

What Zipline Offers

• Zipline Academy Training: Comprehensive, fully paid onboarding covering UAS flight mechanics, fulfillment SOPs, safety protocols, and health commodity management.
• Frontline Impact: Direct contribution to saving lives by delivering essential medical supplies autonomously across Rwanda.
• Career Growth: Cross-disciplinary operational exposure combining logistics, aviation technology, and healthcare distribution.

Skills Required:

• Animal / Science / Veterinary
• Electrician / Electronics / Electrical / Engineering
• Health / Medical
• Mechanics / Mechanical / Engineering