Relationship Manager

Job Summary

We are hiring an MNO Relationship Manager to lead relationships with Mobile Network Operators (MNOs) across key African markets. Reporting to the Head of Strategy and Business Development, you will be responsible for building strategic MNO partnerships and driving Mobile Money integrations from initial engagement through to go live. Working closely with internal and external stakeholders, you will ensure partners deliver the requirements needed to successfully launch and scale across target markets. This is a hands-on role focused on execution, relationship management, and delivering live integrations.

Qualification

• Fluent in English or French.
• Nice to have: Fluent in Portuguese or Swahili.

Experience

• 4 years of experience working with payments.
• 1–2 years of experience working directly with MNOs (Mobile Money providers).
• Proven track record in managing partnerships and driving complex projects to completion.
• Willingness to travel frequently across Africa.
• Nice to have: Existing relationships with major MNOs such as MTN, Airtel, Orange, Vodacom, Safaricom, or similar providers.
• Nice to have: Practical experience working within emerging markets.

Core Duties and Responsibilities

• Relationship Management: Build and manage key relationships with Mobile Network Operators (MNOs) across Africa.
• End-to-End Partnership Delivery: Drive Mobile Money partnerships from the first conversation through to a successful live implementation.
• Technical Onboarding & Alignment: Work directly with MNO partners to secure API credentials, digital wallets, system documentation, and other mandatory integration requirements.
• Cross-Functional Collaboration: Coordinate internally with Product, Engineering, and Commercial teams to deliver integrations and efficiently resolve technical blockers.
• Timeline Oversight: Track partnership progress, manage delivery timelines, and ensure successful launches across target markets.
• Corporate Representation: Represent the company in high-level stakeholder meetings, technical workshops, and broader industry events.

Skills & Competencies

Technical:

• Strong understanding of Mobile Money ecosystems, APIs, USSD, STK protocols, and payment integrations.
• Exceptional organization, time management, and the ability to work comfortably and independently.

Behavioural:

• Advanced communication, negotiation, and cross-functional stakeholder management skills.
• Highly self-motivated with a hands-on, execution-focused mindset.

What We Offer

• Discretionary Salary Reviews
• Medical insurance (applicable after successful completion of the probation period)
• Employer Pension Contributions (RSSB)
• Personalized Learning & Development Opportunities
• Exciting Team-Building, Welfare & Social Events
• Long-Term Career Growth Opportunities
• 18 Days of Annual Leave
• Marriage Leave Vacation
• Enhanced Maternity & Paternity Leave

Skills Required:

• Computer / Software / It / Data