P2P Support Specialist

Job Summary

The P2P Support Specialist delivers functional assistance, application maintenance, and process improvements for ESKER automation tools and SAP S4/HANA modules. Core duties include resolving user incidents, checking data interfaces, collecting business requirements, organizing User Acceptance Testing (UAT), and training finance teams on digital invoice workflows and OCR tools.

Qualification

Educational Level

• Minimum Requirement: Bachelor’s Degree in Finance, Information Technology, Computer Science, Business Administration, or a closely related financial-tech discipline.
• Preferred Asset: A Master’s Degree or professional certifications in financial systems governance (such as SAP Certified Application Associate or formal ITIL framework credentials).

Experience

Candidates must demonstrate balanced expertise across accounting rules and digital enterprise IT systems:

IT Finance Support & System Fluency

• Tenure Alignment: A minimum of 2 to 7 years of progressive, professional experience operating within IT Finance support, Application Management Services (AMS), or financial systems consulting roles.
• Process Knowledge: Strong knowledge of core corporate financial processes, standard accounting principles, and the end-to-end Procure-to-Pay (P2P) workflow.
• Digitalization Application Expertise: Practical experience supporting invoice digitalization platforms featuring automated validation workflows, digital dispatching, and Optical Character Recognition (OCR) engines.
• ERP Literacy (Preferred Asset): Hands-on experience navigating, troubleshooting, or configuring SAP ECC and/or S/4HANA environments—specifically within the Finance (FI) and Controlling (CO) modules—is highly valued.

Soft Skills & Languages

• Analytical Problem Solving: Sharp troubleshooting skills with a track record of investigating system errors, checking interface logs, and finding core database fixes.
• Linguistic Capability: Complete professional fluency in written and spoken English is mandatory. A working knowledge of French is a significant advantage for collaborating with regional African teams.
• Communication Metrics: Excellent communication skills, demonstrating an ability to translate complex technical jargon into clear guidance for accounting teams.

Key Responsibilities

1. Application Support & System Maintenance (40%)

• Deliver Functional Support: Provide Level 1 functional support for active ESKER modules, ensuring system stability and helping users process invoices efficiently.
• Resolve Incidents: Analyze and resolve user service requests, software bugs, and validation errors quickly, escalating complex bugs to Level 2 engineering teams.
• Manage Access Rules: Administer user profiles, system roles, and authorization levels within the ESKER platform to keep corporate financial data secure.
• Monitor Interfaces: Track and audit data interfaces between ESKER and SAP S4/HANA, partnering with local IT support teams to fix connection drops or data sync errors.

2. Business Support & Process Optimization (30%)

• Serve as Primary Contact: Act as the primary technical contact for finance and accounting teams encountering errors within the P2P software ecosystem.
• Guide Digital Workflows: Assist end-users with digital invoice workflows, tracking OCR capture accuracy, and managing automated approval paths.
• Promote Best Practices: Share system usage tips and document functional shortcuts to maximize software adoption across the department.

3. Change Management, Testing & Enhancements (15%)

• Gather Business Requirements: Meet with finance teams to understand operational issues, turning business needs into clear functional specifications for system developers.
• Manage Software Testing: Participate in testing phases for system upgrades and patches, managing unit testing, User Acceptance Testing (UAT), and regression testing loops.
• Document Workflows: Write and update step-by-step user guides, process maps, and configuration charts to maintain an accurate internal knowledge base.

4. Training Delivery & Global Rollout Support (15%)

• Run Training Sessions: Plan and deliver interactive training workshops for finance employees to ensure seamless onboarding during regional software rollouts.
• Support System Deployment: Contribute directly to regional ESKER and SAP integration projects, helping local offices migrate cleanly from legacy systems.

Expected Outputs & Deliverables

• Quick resolution of Level 1 ESKER and SAP financial system incidents within agreed corporate SLA timelines.
• Fully updated system user manuals, configuration guides, and step-by-step training playbooks.
• Documented functional specifications and UAT test results for approved system updates.
• Clean, audited user authorization matrices and connection interface logs across platforms.
• Successful delivery of technical training updates to regional country offices during project rollouts.

Skills Required:

• Accounting / Finance
• Computer / Software / It / Data
• Sales / Marketing / Business / Management