Network & Secuirity Analyst

Key Responsibilities:

Role: Maintain system users' accounts and Provide the help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures.

Duties:

• Maintains and tracks known application errors or problems documentation and matches associated unresolved incidents against the same.
• Provide Application support (incident triage, analysis, resolution and closure) and business support (working directly with staff to address queries, provide reporting)
• Devises solutions or workarounds in response to incidents to ensure that the effect on service is minimized.
• For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Installs, upgrades and configures business applications as required.
• Installing and configuring computer systems and peripherals
• Commissioning and installing new applications and customizing existing applications to make them fit for purpose;
• Providing the Technical expertise for the development of the specification of new IT equipment to be purchased.
• Testing the acquired equipment, ensuring quality assurance of supplied IT equipment and distribution
• Work closely with the Core Banking Vendor, support staff and consultants for new application integrity;
• Provide technical Support for the mandatory reporting process, including developing and automating the generation of various reports from the database as per business needs;
• Providing necessary training to the End users on the use of IT services.
• Perform any other duties as may be directed by the Manager

Qualifications:

•  Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• 2–3 years of experience in application support, IT support, or help desk operations.
• Strong knowledge of incident management, system installation, and application support.
• Experience with database reporting, system configuration, and troubleshooting.
• Familiarity with business applications and vendor coordination.
• Good documentation, communication, and user support skills.

Skills Required:

• Computer / Software / It / Data