Loss Prevention Officer

Job Summary

The Loss Prevention Officer conducts property patrols, monitors CCTV and alarm systems, conducts daily physical hazard inspections, and responds to medical or safety emergencies (administering first aid/CPR as required). This officer de-escalates disturbances, escorts unwelcome persons from the property, investigates incidents, writes detailed reports, and upholds guest service standards in accordance with Marriott International policies.

Key Roles & Operational Responsibilities

1. Property Patrols, Monitoring & Hazard Prevention

• Security Patrols: Conduct regular physical patrols of all interior and exterior areas of the property, securing entrances/exits when scheduled and assisting guests with room access.
• Surveillance Management: Monitor Closed Circuit Televisions (CCTV), perimeter alarms, duress systems, and fire/life safety equipment continuously.
• Hazard Audits: Perform daily physical inspections across the hotel to identify, resolve, and report safety hazards or maintenance risks.

2. Emergency Response, Investigations & Incident Handling

• Emergency Intervention: Respond immediately to accidents, medical crises, fire alarms, or attacks—contacting EMS, administering first aid/CPR, and assisting guests and employees during emergencies.
• Conflict De-escalation: Defuse guest or employee disturbances calmly, calling for external law enforcement or emergency support when necessary.
• Investigative Reporting: Conduct initial investigations, interview relevant parties, gather evidence, and author clear, objective incident reports and daily Loss Prevention shift summaries.
• Escort Duties: Safely escort unwelcome or unauthorized persons off the property without disrupting normal hotel operations.

3. Guest Service, Compliance & Team Collaboration

• Hospitality Excellence: Welcome and acknowledge all guests according to Marriott standards, anticipate service needs, support individuals with disabilities, and handle interruptions with professional composure.
• Confidentiality & Compliance: Protect proprietary company assets and maintain strict confidentiality of all Security/Loss Prevention reports, documents, and guest records.
• Cross-Functional Support: Utilize hotel IT/POS systems to log information, assist supervisors with extra duties, and foster positive, supportive relationships across all hotel departments.

Foundational Capabilities & Prerequisites

Preferred Qualifications & Experience

• Education Baseline: High school diploma or G.E.D. equivalent.
• Related Experience: No prior experience required (entry-level role with complete on-the-job training).
• Supervisory Experience: None required.
• Licenses/Certifications: None required prior to hire (first aid/CPR and safety certifications will be completed during employment).

Physical Capabilities & Operational Requirements

• Ability to stand, sit, walk, run, jog, or move rapidly for an extended period or full work shift.
• Ability to bend, twist, stoop, reach overhead, and navigate narrow, confined, elevated, or slippery surfaces and stairwells.
• Capability to lift, carry, push, pull, and place objects weighing up to 50 lbs unassisted and over 75 lbs with assistance.
• Fine motor skills and visual acuity to inspect machinery/tools, read fine print, and operate computer systems.

What Four Points by Sheraton & Marriott International Offer

• Global Career Pathways: Access to worldwide growth, transfer, and training opportunities within the extensive Marriott International brand portfolio.
• Inclusive Environment: Join an equal opportunity employer that values diversity, equity, and belonging across all hotel teams.
• Comprehensive Training: Gain professional certifications in first aid, CPR, emergency response, and hotel security operations.

Skills Required:

• Quality / Safety