French Bilingual Customer Service Specialist

About the job

We're Hiring: Bilingual Customer Service Specialist (French & English)

Do you love helping people and speak both French and English fluently? Come join our team at TalentPop App as a Bilingual Customer Service Specialist! You'll be the friendly, helpful person our customers turn to for support, making a real difference with every call and chat.

Why You'll Love This Role

You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.

What You'll Do

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in French and English.

Tech Requirements

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 15 Mbps upload and download speeds.

Perks And Benefits

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Health stipend available.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.

We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!

Skills Required:

• Customer / Service / Secretarial
• Language / Literature / Arts