Customer Support Agent

About the Job

Are you ready to turn your passion for helping others into a rewarding career? Join our dynamic team as an L1 Customer Support Agent! You will play a vital role in ensuring our customers have an exceptional experience with our services.

About Us:

Our mission is to enable everyone in Africa to place a bet and trust that they will get their winnings. betPawa is an internationally recognized brand operating across 16 African countries, rapidly expanding into further markets. betPawa specialises in serving communities by enabling everyone to place any size bet and win big with the market-leading win bonus schemes. The company builds trust and recognition through Dream Maker and Win BIG, Give Back campaigns, funding outright, or matching winners' contributions to community development projects.

What You'll Be Doing

• As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
• Assist customers through all available engagement channels.
• Be open to having a flexible and dynamic working schedule.
• Promote the value of the product through a wonderful customer experience.
• Review customer complaints and concerns and seek to improve the customer experience.
• Carry out callout exercises to educate clients on existing and new products.
• Do callout surveys on customer satisfaction and perception of our brand image.

What Makes You a Great Candidate

• At least 2 years of college education.
• Excellent written and verbal communication skills in English, Luganda and Runyankore.
• Previous experience in customer support.
• Ability to cope under pressure and work with minimal supervision.
• A genuine interest in helping others and providing exceptional service.
• Ability to handle pressure and work independently.
• Strong interpersonal skills and a quick learning ability.
• Interest in the sports industry; knowledge of football betting is a plus.

Why Choose pawaTech?

• Collaborative Spirit: Be part of a diverse team that values your input.
• Growth Opportunities: We believe in your potential—let’s grow together!
• Competitive Salary: Your hard work deserves recognition!
• Team Adventures: From fun team-building activities to social events, we make sure there are plenty of fun and bonding moments.
• Wellness Wins: – Our wellness programme is here to keep you feeling your best, with resources and support for your health and happiness.

Skills Required:

• Customer / Service / Secretarial