Cluster Manager

Job Summary

The Cluster IT Manager will administer daily IT and telecom workflows across two resort properties, monitor enterprise network security, and maintain comprehensive hardware/software inventories. Key responsibilities include governing user access protocols, auditing PCI-DSS and GDPR data frameworks, executing scheduled backup/disaster recovery sequences, managing local IT operational budgets, training internal staff, and implementing corporate software rollouts mandated by the Global IT Office.

Qualification

• Educational Profile: Degree, Diploma, or Accredited professional certification in Information Technology or an equivalent digital infrastructure discipline.
• Core Certifications (Preferred): Active validation or equivalent practical competency in one or more industry benchmarks, such as MCSE (Microsoft Certified Solutions Expert), CCNA (Cisco Certified Network Associate), or CCNP (Cisco Certified Network Professional).
• Linguistic Skillset: Complete fluency in English (both verbal and written), with the ability to translate complex technical jargon into structured, scannable summaries for non-technical executives.
• Professional Attributes: Advanced problem-resolution abilities, strong time management, independent task prioritization, and excellent internal/external customer service skills.

Experience

Candidates must demonstrate a technical history within distributed corporate networks, preferably inside the luxury service sector:

IT Team Leadership & Infrastructure Engineering

• Professional Longevity: A minimum of 3 years of verified experience operating directly in an IT leadership, systems administration, or technical engineering management role.
• Network & Systems Architecture: Deep practical knowledge of enterprise network design, including virtual machine management (VMWare), complex wireless infrastructure deployment, VLANing, and interactive television systems (IPTV).
• Operating System Mastery: Comprehensive, detailed knowledge of corporate operating systems, including all current versions of Windows Server and desktop OS environments.
• Enterprise Patch Management: Direct operational experience managing system vulnerabilities and security definitions through SCCM (System Center Configuration Manager) or equivalent centralized patch management software.
• Telecommunications Operations: Hands-on management of complex telecommunications setups, including Voice over IP (VoIP), digital PABX channels, voicemail matrices, and high-end video conferencing tools.

Hospitality Core Systems & Compliance (Preferred)

• Hospitality Tech Fluency: Strong operational experience with specialized property platforms, specifically Opera PMS (Property Management System) and Micros POS (Point of Sale) environments.
• Integrated Property Applications: Familiarity with background hotel ecosystems, including Call Accounting tools, Sales & Catering software, Audio/Visual (AV) system integrations, and Human Resources Information Systems (HRIS).
• Data Security & Privacy Compliance: Direct experience enforcing and monitoring strict data compliance standards, specifically PCI-DSS (Payment Card Industry Data Security Standard) and GDPR (General Data Protection Regulation).
• Procurement & Budgeting: Experience collaborating with corporate purchasing managers to vet software vendors, analyze multi-quote packages, run cost-benefit analyses, and align acquisitions with operational and capital expenditure (Capex) limits.

Key Responsibilities

Multi-Property Infrastructure Management & System Optimization

• Maintain Platform Functionality: Oversee and optimize the dual-property technological infrastructure, ensuring core applications, cloud systems, and local servers remain functional 24/7.
• Monitor Network Operations: Establish continuous surveillance of local area networks (LAN) and property wide internet bandwidth pipelines, immediately addressing degradation or outages.
• Govern Backup & Disaster Recovery: Execute and test scheduled, multi-tier data backups and automated recovery scripts to eliminate data loss risks across both entities.
• Manage Enterprise Access Control: Validate, audit, and log all user access creation, modification, and removal requests, ensuring strict security compliance and minimizing internal system vulnerabilities.

Compliance, Project Delivery, & Financial Governance

• Enforce PCI & GDPR Standards: Implement tight security protocols across all credit card processing touchpoints and guest registration databases to maintain continuous data compliance.
• Direct Tech Procurement: Conduct rigorous cost-benefit analyses on all IT capital requests, working alongside the Purchasing Manager to gather competitive vendor quotes in line with brand rules.
• Execute Global IT Rollouts: Partner closely with the corporate Global IT Office to manage, track, and deploy international software updates and brand-wide infrastructure specifications on schedule.
• Lead Local Tech Audits: Schedule regular internal IT security, fire, and safety audits, producing actionable, time-bound remediation plans following any identified system gaps.

Team Leadership, Support, & Communication

• Train and Coach Local Talent: Direct the properties' IT technical support teams, assigning clear performance KPIs, running performance appraisals, and driving technical skills development.
• Provide Elite Technical Support: Act as the primary, high-tier technical escalation contact for high-stakes system queries coming from luxury guests, property owners, and the Executive Committee.
• Coordinate Cross-Functional Communications: Maintain structured lines of communication regarding network upgrades, scheduled maintenance windows, and system modifications across all internal departments and corporate stakeholders.

Skills Required:

• Computer / Software / It / Data