CCTV Surveillance Operator

Job Summary

The CCTV Surveillance Operator monitors live security footage across multi-screen setups, identifies suspicious activity or safety hazards, and maintains structured data archives. This professional verifies surveillance equipment uptime, communicates field hazards to on-site security personnel, and delivers quick, logical support during emergency responses.

Key Roles & Operational Responsibilities

1. Live Surveillance Monitoring & Threat Detection

• Conduct vigilant, real-time monitoring of live CCTV feeds across multiple display matrices, tracking activities across corporate offices, production hubs, and retail outlets.
• Scan operational areas systematically to identify unauthorized access, suspicious behavior, safety non-compliance, or potential inventory shrinkages.
• Maintain sharp visual focus and high-level attention during extended monitoring shifts to protect company personnel and physical assets.

2. Digital Footage Management & System Integrity

• Oversee the continuous, reliable operation of all local and remote security cameras, evaluating live signal strength and camera angles.
• Coordinate the secure recording, data formatting, systematic labeling, and physical storage of video footage according to company archiving protocols.
• Conduct routine performance checks on surveillance recording servers and monitoring software, flagging equipment faults or blind spots immediately to technical maintenance teams.

3. Emergency Coordination & Incident Reporting

• React swiftly, logically, and calmly during high-pressure security threats, facility emergencies, or active breaches.
• Coordinate directly with active ground guard units and facility managers to relay real-time visual details during live field incidents.
• Draft accurate, detailed security observation logs and incident summary reports to assist corporate risk investigations.

Foundational Capabilities & Prerequisites

Required Technical Profile & Experience

• Educational Foundation: High school diploma, secondary school certificate, or an equivalent educational credential.
• Experience Baseline: Prior professional experience working within a dedicated CCTV monitoring environment, asset protection role, or security control room is strongly preferred.
• Software & Equipment: Demonstrated technical proficiency handling modern CCTV hardware architectures, PTZ (Pan-Tilt-Zoom) controls, and network-based video management software (VMS).
• Core Skills: Sharp observation skills, strong spatial attention to detail, and quick, logical problem-solving capabilities under sudden stress.
• Communication Toolkit: Effective verbal and written communication abilities to deliver clear, precise instructions during tactical security situations.
• Legal Awareness: Basic operational knowledge of privacy regulations, evidence handling protocols, and local security laws in Rwanda.

Compensation, Benefits & Culture

• Remuneration Framework: Competitive monthly base salary, commensurate with prior security monitoring experience and technical system familiarity.
• Operational Exposure: Gain specialized corporate security experience within a highly automated, scaling agribusiness ecosystem.
• Mission Focus: Work inside a protective team culture focused on ensuring the safety, asset integrity, and operational flow of an organization feeding local communities.

Skills Required:

• Computer / Software / It / Data
• Maintenance / Skilled / Labor