Business Development Officer

Job Summary

The Business Development Officer is tasked with driving revenue growth, market share expansion, and intermediary engagement for Britam's insurance lines across Rwanda. The role involves managing end-to-end sales funnels, generating competitive client quotations, gathering local market intelligence, monitoring premium collections, and acting as a primary liaison between clients, brokers, and internal technical underwriting teams. The position reports to the Country Sales Manager.

Qualification

Candidates must meet the following educational and professional benchmarks:

• Required Education: Bachelor’s degree in a business-related field (such as Business Administration, Marketing, Finance, or Insurance).
• Professional Qualifications (Added Advantage): Professional certifications in Insurance, such as Associate of the Chartered Insurance Institute (ACII), Insurance Institute of Kenya (IIK), or local equivalent qualifications.

Experience

• Minimum Criteria: 2 to 4 years of relevant business development and sales experience specifically within the insurance industry.
• Regulatory Awareness: Solid, practical knowledge of the insurance regulatory requirements of Rwanda.
• Technical Asset: Deep understanding of commercial general insurance lines, corporate medical packages, and broker/bancassurance workflows.

Key Responsibilities

Revenue Generation & Intermediary Management

• Secure new business directly from corporate entities or through established insurance intermediaries, aggregators, and bank partners.
• Service existing accounts proactively and maintain excellent business relationships with allocated Financial Advisors (FAs), Independent Agents, and Insurance Brokers.
• Identify and recommend high-performing FAs, Agents, and Brokers for recruitment to continually expand Britam's localized distribution network.
• Provide timely, accurate insurance quotations requested by allocated intermediaries to maximize sales conversion rates.

Portfolio Retention & Collections

• Follow up rigorously on policy renewals to maintain a high customer retention rate across general and medical books of business.
• Monitor and drive premium collections systematically, ensuring all generated accounts settle balances in compliance with company credit policies and regulatory rules.
• Forward completed proposal forms and policy applications to the underwriting department swiftly, ensuring risk alignment with set corporate acceptance guidelines.

Intelligence, Customer Care & Claims Liaison

• Gather strategic marketing intelligence, tracking competitor product launches, pricing adjustments, and general public perceptions of the company's image.
• Handle customer inquiries and client complaints—whether written or verbal—and collaborate with relevant internal departments for rapid resolution.
• Gather initial claim documentation and critical data immediately when an insured loss arises, liaising directly with the internal Claims Department to facilitate smooth processing.
• Deliver strict performance requirements and targets as defined in the department’s strategy map, balanced scorecard, and personal scorecard.

Skills & Competencies

Technical & Commercial Competencies

• Sales Acumen: Proven capability to pitch, negotiate, and close deals with corporate executives, brokers, and bank partners.
• Market Knowledge: Clear understanding of product design, risk exposure factors, and policy wordings for both General and Medical insurance lines.
• Analytical Reporting: Ability to gather field intelligence, prepare structured weekly performance reports, and interpret balanced scorecard metrics.

Communication & Interpersonal Profiles

• Relationship Building: Exceptional interpersonal skills to manage diverse external broker networks, banking partners, and high-net-worth clients.
• Communication Mastery: Clear, articulate, and persuasive oral and written communication skills for delivering presentations and resolving client complaints.
• Results Orientation: A proactive, self-motivated worker capable of hitting tough sales quotas independently while aligning with a broader team strategy.

Skills Required:

• Accounting / Finance
• Sales / Marketing / Business / Management