Bilingual B2B Customer Success Coordinator

Job Summary

The Bilingual B2B Customer Success Coordinator will take full operational ownership of executive communication channels, order fulfillment tracking, and client relationship history mapping. Key priorities include conducting post-delivery satisfaction audits, updating enterprise fields within Zoho CRM, resolving order fulfillment delays with logistics managers, and minimizing payment delinquency by gently executing financial collections workflows on aging accounts.

Qualification

• Linguistic Mastery: Absolute dual-lingual fluency in French and English (both written and spoken). Candidates must demonstrate the ability to construct nuanced, grammatically flawless, and professional corporate correspondence in both languages.
• CRM Systems Command: Practical, hands-on experience navigating Enterprise Resource Planning or Customer Relationship Management suites, with a strong corporate preference for Zoho CRM.
• Operational Architecture Capabilities: Exceptional multitasking and self-directed time management mechanics; strong organizational skills; and a highly professional, detail-oriented approach to database entries.

Experience

Candidates must demonstrate clear operational maturity inside business-to-business transaction ecosystems:

B2B Client Operations & Executive Proxy Management

• Field Tenure Alignment: A minimum of two (2) years of direct experience managing professional B2B customer service, corporate account coordination, or client success workflows.
• Executive Inbox Coordination: Previous experience triaging, organizing, and drafting correspondence for senior-level executives or corporate presidents is highly advantageous.
• Cross-Departmental Synchronization: Proven history tracking orders across conflicting internal departments, specifically acting as the communicative bridge between Sales account executives and localized warehouse logistics personnel.

Commercial Financial Operations & Account Health Tracking

• Accounts Receivable Upkeep: Basic experience handling commercial accounting support, including tracking payment timelines, flagging overdue balances, and sending polite yet effective invoice reminders to corporate clients.
• Post-Fulfillment Retention: Experience managing post-installation quality assurance evaluations, mapping client feedback trends, and proactively diagnosing systemic delivery or product integration failures.

Key Responsibilities

Executive Communications & Inbox Management (35%)

• Proxy Executive Correspondence: Maintain, filter, and prioritize the primary B2B corporate inbox belonging to President Jonathan Rasier, resolving customer service inquiries and escalating strategic accounts as needed.
• Ensure Communication Speed: Review and reply to intricate, multi-tiered enterprise customer questions quickly, maintaining clear clarity and corporate brand standards.
• Execute Quality Care Audits: Lead programmatic customer satisfaction evaluations and feedback loops following complex product installations, setup phases, and heavy freight deliveries.

Supply Chain Alignment & Order Orchestration (35%)

• Coordinate Order Processing: Map and monitor inbound product orders, collaborating closely with Sales, Logistics, and Field Operations teams to confirm that dispatch specifications match.
• Ensure Delivery On-Time: Proactively track shipping timelines, notify commercial accounts of unexpected delivery changes, and quickly fix transit errors with transport networks.
• Audit Database Records: Maintain clean data hygiene by recording all client touchpoints, customized pricing structures, and conversation logs within the Zoho CRM ecosystem.

Accounts Receivable Collection Support & Process Optimization (30%)

• Manage Invoicing Follow-Ups: Monitor commercial account balances, flag un-cleared invoices, and coordinate directly with client procurement departments to collect past-due balances.
• Unify Internal Departments: Participate in routine strategy syncs connecting Customer Service, Inside Sales, and Global Operations to eliminate structural barriers affecting the client onboarding experience.
• Propose Process Enhancements: Monitor client trends to identify operational gaps, presenting clear, actionable ideas to leadership to improve overall client retention and reduce churn.

Expected Outputs & Deliverables

• Flawless management and daily zero-inbox achievement for the President's B2B email hub.
• Timely documentation of order lifecycles and delivery confirmations across fulfillment channels.
• Accurate, up-to-date account records, profiles, and communication logs inside Zoho CRM.
• Reduced payment delays through systematic, polite, and effective accounts receivable outreach.
• Comprehensive customer feedback summaries outlining client satisfaction metrics.

Skills Required:

• Communication / Pr / Journalism
• Customer / Service / Secretarial